Viditha Technologies’ team has more than 18+ years of experience and expertise in managing the end to end after sales support & solutions.
Our knowledge on support management solutions combined with ability to incorporate new & emerging technology ensures that both the brand and customers are prioritized above all else through our ridiculously passionate team.
The team of experts have in depth knowledge and experience building unified customer experience ecosystem and managing customer support, technical support, service centre activities and reverse logistics solutions.
Viditha follows industry best standards & practices to ensure effective management of queries and complaints post sales. Customer queries and complaints are addressed in most efficient and shortest time possible to ensure minimal downtime in the event of failure or noncompliance of product and or services.
Integration of multiple customer engagement channels to provide a seamless customer experience
Multiple channels are used to communicate with customer to ensure, customer has access to every available platform to reach out whenever needed
Support channels varies from phone, emails, chat, websites, mobile apps, social media channels such as Facebook, twitter, Instagram & other popular & widely used messaging platforms like WhatsApp, Telegram etc
Omnichannel support provided with a synchronized operating model that offers the customers a fully integrated customer support experience across all the channels and delivers consistent support
Customer can choose from any of these channels to communicate based on their preference
Data is integrated from all channels and past contact history which are centralized at one place that helps to provide seamless support experience
Viditha Technologies manages end to end and effective warranty support and help in reduction of warranty cost
Our service include
- Warranty validation adhering to term of sale
- Return authorization process (RMA)
- In-Warranty and Out of warranty management
- Extended warranty process
- Product Repair management
- Part forecasting & supply management for effective warranty handling
- Repair Inventory management
- Analyse field returns and identify key metrics for product improvement
We also cater to complete reverse logistics solutions which includes
- Scheduling return shipments
- Unsold and sales returns
- End of life
- Refurbishments
- Recycling management